Got Questions? We've Got Answers.
Find answers to the most common questions about ordering, delivery, payments, sizing, and returns.
What products do you sell?
We offer quality sneakers, casual shoes, official shoes, football boots, sandals, ladies' shoes, and designer-inspired footwear for men and women.
Do you deliver across Kenya?
Yes. We deliver nationwide, including Nairobi and all major towns across Kenya.
How long does delivery take?
Nairobi deliveries are usually completed within 24 hours, while upcountry deliveries typically take 1–3 business days.
What payment methods do you accept?
We accept M-Pesa, Airtel Money, Visa, PayPal, and other secure payment options available during checkout.
Can I exchange shoes if the size doesn't fit?
Yes. We allow size exchanges subject to our exchange policy. Contact us immediately after receiving your order for assistance.
Do you have a physical shop?
Yes. You can visit us at Sawa Mall, 3rd Floor, Shop C8, Along Moi Avenue, Nairobi.
How do I place an order?
You can order directly through our website, WhatsApp, phone call, or social media channels.
How do I know my correct shoe size?
If you're unsure about your size, contact our team and we'll help you choose the right fit before placing your order.
Do you offer discounts or promotions?
Yes. We regularly run special offers, flash sales, and seasonal discounts on selected products.
How can I contact customer support?
You can reach us via phone, WhatsApp, email, or through the contact form on our website.